Technology for Transformation
In South Africa the rhetoric around Transformation has been bandied about so much that the term has almost lost it meaning. Most business’ think about transformation as a scorecard to one or another governmental department. A report that someone in HR or finance need to complete once a year. But whilst we are completing our reports and submitting our scores to the legislative authorities, our communities, schools, university and towns are burning. Our people are marching for change, for better lives, for improved opportunities. Whether you believe the current levels of social unrest is as a result of failed political leadership or greedy capitalists, it does not change the reality that our country need to co-create the change needed. And co-creation does not happen without rebuilding trust. How to rebuild trust? Through transparency and communication.
In a recent presentation Nick Holland1 gave, he spoke about resilient, modern gold mining wherein he indicated that in the future, relationships between diverse stakeholders are going to be much closer. This will result in greater pressure on industry to be more transparent with easy access to operational data in order to align business processes to stringent corporate governance and world class reporting frameworks. Resilient business will require resilient leadership, a new kind of CEO that appreciates the importance of advanced planning and integrated thinking with far greater understanding of the dependencies.
One of the key barriers to the successful implementation of transformation strategies MTS have encountered, is the lack of accurate and comprehensive baseline data (internal business data as well as data in respect of host communities). Accurate data is needed to inform an operations’ current status in terms of local procurement as well as local recruitment, skills development, diversity and gender equality within the workforce. This lack of comprehensive data leaves operations in the dark in respect of their current exposure regarding key transformation indicators. Further, it severely hampers an organisation’s ability to produce credible reports (internally as well as externally), whether to inform strategic business decisions or provide a scorecard to the legislature. In addition to the challenge of credible reporting, is the level of resilience a business has in an economy where rising stakeholder expectations coincide with budget constraints. The ability of leadership to develop effective, medium to long term strategies aimed at the creation of shared value between key stakeholders, inclusive of shareholders, employees and host communities, will be the differentiating factor between success and failure.
In MTS, we have learned that the building blocks for effective strategies is to identify business critical transformation indicators, attach clear targets to the achievement of such, underpinned by comprehensive data sources and implementation plans wherein the resources (human, time and budget) are allocated to each target through key performance indicators. In order to effectively manage the implementation and reporting of comprehensive transformation strategies, MTS have developed a cloud based System as a Service tool, Insite. The system utilises data from our clients’ current payroll, training and procurement systems to provide mission critical information on the impact they are having on their employees and host communities through their recruitment, procurement and training practices. Through simple web-based navigation, Executives and Operational Managers are empowered with various reports such as a one-page executive summary, easy to understand graphic representation of their information as well as a comprehensive data matrix and the functionality to drill down to the baseline data on any number reported. In support of the data reports, Insite has full project implementation functionality whereby operational managers can link transformation targets to the KPI’s and KPA’s of their teams, allowing for efficient implementation management and resource allocation. Using technology to effectively drive transparent reporting, easy access to operational information as well as the ability to make informed decisions and strategically plan the legacy you want to leave behind.
April 29, 2016 | Maritha Erasmus (CEO – MTS)